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General Terms & Conditions
Your Booking
Once you have made your booking it will be emailed to you so you can check all the details. A deposit will be due and your booking will contain your payment due dates and payment options. It is your responsibility to read the literature we provide at all stages of your quote and booking process and check every detail and the inclusions on your booking before making payment. If it’s not written on your booking, then it’s not included. All guests regardless of age must be listed on your booking.
Once you have made your booking it will be emailed to you so you can check all the details. A deposit will be due and your booking will contain your payment due dates and payment options. It is your responsibility to read the literature we provide at all stages of your quote and booking process and check every detail and the inclusions on your booking before making payment. If it’s not written on your booking, then it’s not included. All guests regardless of age must be listed on your booking.
Deposits Payments
A non-refundable credit card payment of $100 representing part payment of your 50% deposit is payable when you make your booking. On receipt of the initial $100 payment, written verification of the booking will be forwarded. The full deposit being 50% of the total booking is payable within two (2) business days. If the deposit is not received within 2 days of your booking, the booking may be cancelled without notice. Payment of this deposit will indicate acceptance of the terms and conditions set out herein and any additional terms and conditions specific to your booking.
Balance Payments
The balance is due sixty (60) days prior to arrival. For bookings made within 60 days of arrival the balance is payable immediately. Failure to send the balance by the due date will result in cancellation of the booking. If full payment is not received prior to arrival date on any tour or holiday, no person will be entitled to receive any services relating to that tour or holiday and any prepaid monies will be forfeited.
The balance is due sixty (60) days prior to arrival. For bookings made within 60 days of arrival the balance is payable immediately. Failure to send the balance by the due date will result in cancellation of the booking. If full payment is not received prior to arrival date on any tour or holiday, no person will be entitled to receive any services relating to that tour or holiday and any prepaid monies will be forfeited.
Payment Methods
The preferred payment method is direct deposit. Bank details and the reference you must use on your payment can be found on your booking confirmation. Other payment methods are by credit card; we accept Visa, MasterCard and American Express. For credit card payments, a signed authority must be completed on the front of your Booking Confirmation and faxed to us accompanied by a photocopy of your credit card or driver’s license to prove that you are the card holder. This action is to protect the security of the payment made to On Snow Reservations and prevent anyone being able to use your card without your authority. Once these details are sighted and we are satisfied that you are the card holder, they will be destroyed for your security. We do not treat this matter lightly; please do not hesitate to discuss with us the security of your details.
Amendments
All changes/amendments to the original booking regardless of the reason will incur a minimum $55 amendment fee per change to cover the cost of administering amendments plus any fees imposed by the supplier/service provider. An amendment fee also applies when credits and refunds are issued and is in addition to any other charge that may apply. Moved bookings are non refundable and non transferable and are also subject to an amendment fee.
Cancellations
All cancellations must be advised in writing and will only be accepted by the person who made the booking. If cancellation is notified sixty (60) days or more prior to arrival date, a refund of any deposit will be made less a cancellation fee of $200 per person or 50% of the total value of the booking, whichever is greater. Any cancellation policy belonging to any property supplier will take precedence over the aforementioned cancellation policy if the supplier’s cancellation penalty is greater. If cancellation is less than sixty (60) days notice from date of arrival, all moneys paid are forfeited and no refund or credit will apply. Please note a change of dates is considered a cancellation for some properties and may attract cancellation fees. A change of property is also considered a cancellation. Moved bookings are non refundable and non transferable. Please also read below regarding Extra/Additional Terms & Conditions.
Additional Booking Terms & Conditions
Additional booking terms & conditions may apply specifically to your booking, including but not limited to special cancellation policies. All deals/special promotions are offered with additional terms & conditions. Once the book by date for a deal/special promotion has expired it may no longer display on our website however the additional terms & conditions still apply to your booking. In the event that the additional terms & conditions are not adhered to, your booking may be cancelled or revert to full price. Relaxed terms and conditions for unforeseen circumstances may or may not apply to your booking, this includes circumstances outside of anyone’s control. Regardless of the situation, if a refund or credit is applicable, a minimum fee of 15% of the booking value will apply.
Refunds
Refunds where applicable will only be made to the person who made the payment. Refunds or credits will not be given on no shows, weather conditions, or any components of a prepaid package (e.g. accommodation, meals etc.) which are not utilized. Credit card fees will not be refunded.
Dishonoured Cheques
All dishonoured cheques will incur a fee of $55.
Prices
All prices shown on this website are in Australian dollars. Prices are subject to change without notice. All prices are the total cost which may include but not limited to taxes, fees, surcharges. Whilst On Snow Reservations makes every effort to provide you with accurate and up-to-date information, in the event any item is listed at an incorrect price, whether due to typographical error, photographic error or otherwise, On Snow Reservations may refuse or cancel any bookings placed for items listed at the incorrect price.
Travel Insurance
We strongly recommend travel insurance to protect you against loss of personal belongings, public liability, cancellation fees and lost deposits in the event of unforeseen circumstances. Unforeseen circumstances may include but are not limited to: injury, delayed or cancelled flights, illness, global pandemic, extreme weather. The terms and conditions of your booking are not negotiable so please consider this when deciding on your travel insurance policy. National Park and road closures can happen; we do not refund for such occurrences, therefore travel insurance may be another option for a safeguard. It is your responsibility to read and understand your travel insurance policy and what you are and are not covered for. Check the insurance policy for any extras that may also be available when heading to the snow. Travel insurance is at your discretion. We do not offer or give any advice.
Apartment Bookings
Credit Card Bond and Conditions:
All bookings into self-contained apartments require a credit card bond prior to arrival day. This will be applied to any damage, breakages or loss to the property including lock and key replacements. This will also be applied to any additional costs of cleaning the premises if they are not left in a neat and tidy condition. All breakages must be compensated and the property manager has a right to inspect the property at any time during your occupancy. Should your party exceed the numbers booked you are liable for immediate eviction without refund. The credit card bond is processed by the property manager/supplier of your accommodation.
Vouchers
Arrival information and vouchers where necessary for any pre-paid products will be supplied once full payment has been made on your booking. Please take all information with you. Services paid for and vouchers are non-transferable.
External Services and Facilities
Your accommodation booking is not conditional upon the availability of other external services and facilities that are not provided by and out of the control of your accommodation supplier. These services may include but are not limited to: transport, equipment hire, lift passes, lessons, child minding.
Snow/Weather Conditions
Under no condition can On Snow Reservations or the supplier of any service be held responsible for snow/weather conditions and/or closures. Refunds, credits or change of dates do not apply as a result of such occurrences.
Responsibility
Products and services are sold by On Snow Reservations as an agent for hotels, lodges and apartments in the Snowy Mountains, and any other suppliers providing services on this website.
On Snow Reservations is not a provider of such services and has no responsibility for such services provided or not provided by any party. Accordingly, by using these services in your booking, you agree to seek remedies directly with the supplier and, subject to applicable law, not to hold On Snow Reservations nor its related employees or representatives liable in contract or tort (actionable wrong) for any loss, costs, expense, injury, accident or damage to person or property caused directly or indirectly from either (a) the acts or omissions of such suppliers or (b) any event beyond On Snow Reservations control including, but not limited to, war, civil disturbance, fire, flood, acts of God or Government or other authorities, accident to machinery or failure of machinery or equipment, or industrial action.
All vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. On Snow Reservations act as an agent and have no responsibility, and extend no guarantees for discontinued promotions, specific holiday products or changes made by a supplier.
All information, vouchers and receipts are issued subject to the terms and conditions specified by the suppliers. By accepting the information, vouchers and receipts and utilising our services, you agree that, apart from certain rights you have under the Trade Practices Act that we cannot alter, neither On Snow Reservations or representative shall be liable for any loss, injury or damage to you or your belongings or otherwise arising in any way out of our services to you.
Neither On Snow Reservations nor anyone on its behalf shall be liable for any costs, loss of deposits and payments made or other fees incurred due to cancellations resulting from unforeseen circumstances, medical conditions or changes to travel plans, death, loss, injury, accident, damage to personal property (including baggage) or delay which may occur during a tour or holiday however arising out of or in connection with any such accommodation, transportation or services. On Snow Reservations does not accept responsibility for losses or expenses whether arising directly, incidentally, or consequentially due to delay, death, illness, strike, civil disturbance, machinery failure, acts of government or other authorities, acts of God, or any causes beyond its control. On Snow Reservations reserve the right to alter or amend accommodation according to circumstances outside of our control. Prices, services and conditions are based on the situation at the time of printing but can be subject to change without notice at the proprietor’s absolute discretion. On Snow Reservations shall not be held responsible for any unread literature provided to you regarding your booking.
Inclusions and Confirmations
These are set out on our website and other literature you may receive from us. It is your responsibility to read and understand all literature provided by On Snow Reservations related to your booking. No allowance or refund can be made for meals, accommodation or any other inclusion that you may not use.
All details contained in our literature were correct at time of printing. The right is reserved to vary any price or detail at any time without incurring liabilities.
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