Your Booking

Once your booking is placed, it will be emailed to you for review. Your confirmation will outline your payment schedule, payment options, and terms and conditions of your booking. Please take the time to read all information provided during the quote and booking process, and confirm every detail and inclusion before making payment. If an item isn’t listed on your booking, it is not included. All guests, regardless of age, must be listed on your booking.

Deposits Payments

For most bookings, a 50% deposit of the total booking amount is due within 2 days of making your reservation. If it isn’t received within this timeframe, the booking may be cancelled. Paying this deposit confirms your acceptance of the terms and conditions set out herein and any additional terms and conditions specific to your booking. For some early-bird or special promotions, full payment may be required at the time of booking.

Balance Payments

For most bookings, the balance of your booking is due 60 days before arrival. For reservations made within 60 days, full payment is required immediately. If the balance isn’t received by the due date, the booking may be cancelled. Should full payment not be received before arrival, no part of the booking’s services can be provided, and any prepaid funds will be forfeited.

Payments For Early Bird or Special Promotion Offers

Early Bird and Special Promotion offers often have their own payment deadlines. If a payment isn’t received by the due date, whether it’s a deposit or the balance, your booking will automatically return to the full standard rate.

Once the book by date for a deal/special promotion has expired it may no longer display on our website however the terms & conditions still apply as stated with your booking.

Payment Methods

Payment can be made via direct deposit or through a secure credit‑card link. We’ll include all the details of your payment options with your booking.

Amendments

Any changes to your booking may incur a fee. Should a fee apply, we’ll confirm this with you prior to proceeding.

Cancellations

Cancellations must be submitted in writing and can only be accepted from the person who made the booking. For some properties, a change of dates is treated as a cancellation and may incur cancellation fees. The majority of properties in the Snowy Mountains are individually owned. For this reason, changing to a different property is a cancellation of the original booking (with applicable fees) and a new booking for the new property.

When your booking falls within a partial or full no‑refund period, this means no refund, no credit, and no option to move dates unless otherwise specified in writing.

In the event that a date change is approved when you’re within a partial or full no-refund period, the terms of your booking will immediately change to non‑refundable and non‑transferable.

Relaxed terms and conditions for unforeseen circumstances may not apply to your booking; this includes circumstances outside of anyone’s control. Regardless of the situation, if a refund or credit is applicable, a minimum fee of 15% of the booking value will apply.

Regardless of the policy, where possible we’ll always make every effort to resell the accommodation and minimise any cancellation fee for you. Although we can’t promise that a resale will be successful, we’ll do our very best.

Please also refer to the ‘Cancellation Policy/Any Additional Terms & Conditions Specific To Your Booking’ below.

Cancellation Policy & Additional Booking Terms & Conditions Specific To Your Booking

As each property is individually owned, cancellation policies and fees can vary, though most follow a similar structure. The cancellation policy for your chosen property will be provided in your booking email for you to review prior to payment.  If you’d like to see the cancellation terms for any property while considering a booking, just let us know.

Any policy specific to your booking is to be read in conjunction with the information on this page.

Snow/Weather Conditions

Under no condition can On Snow Reservations or the supplier of any service be held responsible for snow/weather conditions and/or closures. Refunds, credits or change of dates do not apply as a result of such occurrences.

Refunds

Refunds where applicable will only be issued to the person who made the payment. Refunds or credits will not be given on no shows, weather conditions, or any components of a prepaid package (e.g. accommodation, meals etc.) which are not utilized. Credit card fees will not be refunded.

Cheques

We do not accept cheques and we do not issue refunds by cheque.

Prices

All prices shown on this website are in Australian dollars. Prices are subject to change without notice. All prices are the total cost which may include but not limited to taxes, fees, surcharges. Whilst On Snow Reservations makes every effort to provide you with accurate and up-to-date information, in the event any item is listed at an incorrect price, whether due to typographical error, photographic error or otherwise, On Snow Reservations may refuse or cancel any bookings placed for items listed at the incorrect price.

Travel Insurance

We strongly recommend travel insurance to protect you against loss of personal belongings, public liability, cancellation fees and lost deposits in the event of unforeseen circumstances. Unforeseen circumstances may include but are not limited to: injury, delayed or cancelled flights, illness, global pandemic, extreme weather. The terms and conditions of your booking are not negotiable so please consider this when deciding on your travel insurance policy. National Park and road closures can happen; we do not refund for such occurrences, therefore travel insurance may be another option for a safeguard. It is your responsibility to read and understand your travel insurance policy and what you are and are not covered for. Check the insurance policy for any extras that may also be available when heading to the snow. Travel insurance is at your discretion. We do not offer or give any advice.

Security Bond

All bookings into any type of self-contained property will require a credit card bond prior to arrival day. This will be applied to any damage, breakages or loss to the property including lock and key replacements. This will also be applied to any additional costs of cleaning the premises if they are not left in a neat and tidy condition. All breakages must be compensated and the property manager has a right to inspect the property at any time during your occupancy. Should your party exceed the numbers booked you are liable for immediate eviction without refund. The credit card bond is processed by the property manager of your accommodation.

If you are booked into a lodge, they may require a security bond or your credit card details to be held at check‑in. Some properties also require your physical credit card to be presented — digital versions on your phone or device may not be accepted.

Maximum Guest Occupancy

Every property has a strict maximum occupancy, and all guests—of any age—must be included and confirmed in the guest numbers on your booking, prior to arrival day. For this reason, please do not arrive with extra guests, as they may not be able to be accommodated. In lodge‑style properties, occupancy is calculated across the entire lodge, meaning that even if your room has spare beds, no additional guests can be added once the lodge has reached capacity. Exceeding the occupancy limit may result in fines and eviction without refund.

Voucher

Arrival information and vouchers where necessary for any pre-paid products will be supplied once full payment has been made on your booking. Please take all information with you. Services paid for and vouchers are non-transferable.

External Services and Facilities

Your accommodation booking is not conditional upon the availability of other external services and facilities that are not provided by and out of the control of your accommodation supplier. These services may include but are not limited to: transport, equipment hire, lift passes, lessons, child minding.

Snow/Weather Conditions

Under no condition can On Snow Reservations or the supplier of any service be held responsible for snow/weather conditions and/or closures. Refunds, credits or change of dates do not apply as a result of such occurrences.

Responsibility

Products and services are sold by On Snow Reservations as an agent for hotels, lodges and apartments in the Snowy Mountains, and any other suppliers providing services on this website.

On Snow Reservations is not a provider of such services and has no responsibility for such services provided or not provided by any party. Accordingly, by using these services in your booking, you agree to seek remedies directly with the supplier and, subject to applicable law, not to hold On Snow Reservations nor its related employees or representatives liable in contract or tort (actionable wrong) for any loss, costs, expense, injury, accident or damage to person or property caused directly or indirectly from either (a) the acts or omissions of such suppliers or (b) any event beyond On Snow Reservations control including, but not limited to, war, civil disturbance, fire, flood, acts of God or Government or other authorities, accident to machinery or failure of machinery or equipment, or industrial action.

All vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. On Snow Reservations act as an agent and have no responsibility, and extend no guarantees for discontinued promotions, specific holiday products or changes made by a supplier.

All information, vouchers and receipts are issued subject to the terms and conditions specified by the suppliers. By accepting the information, vouchers and receipts and utilising our services, you agree that, apart from certain rights you have under the Trade Practices Act that we cannot alter, neither On Snow Reservations or representative shall be liable for any loss, injury or damage to you or your belongings or otherwise arising in any way out of our services to you.

Neither On Snow Reservations nor anyone on its behalf shall be liable for any costs, loss of deposits and payments made or other fees incurred due to cancellations resulting from unforeseen circumstances, medical conditions or changes to travel plans, death, loss, injury, accident, damage to personal property (including baggage) or delay which may occur during a tour or holiday however arising out of or in connection with any such accommodation, transportation or services. On Snow Reservations does not accept responsibility for losses or expenses whether arising directly, incidentally, or consequentially due to delay, death, illness, strike, civil disturbance, machinery failure, acts of government or other authorities, acts of God, or any causes beyond its control. On Snow Reservations reserve the right to alter or amend accommodation according to circumstances outside of our control. Prices, services and conditions are based on the situation at the time of printing but can be subject to change without notice at the proprietor’s absolute discretion. On Snow Reservations shall not be held responsible for any unread literature provided to you regarding your booking.

Inclusions and Confirmations

These are set out on our website and other literature you may receive from us. It is your responsibility to read and understand all literature provided by On Snow Reservations related to your booking. No allowance or refund can be made for meals, accommodation or any other inclusion that you may not use.

All details contained in our literature were correct at time of printing. The right is reserved to vary any price or detail at any time without incurring liabilities.

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